Any unwanted product must be returned within 30 days from when your Bold Balance Activewear order was delivered (for online orders) or purchased (for in-store purchases). Please note the following exceptions:

• Underwear & Swimwear bottoms cannot be returned for hygiene reasons
• Sports bras can be returned only if the hygiene strip remains attached and in place
• Accessories such as water bottles cannot be returned due to hygiene reasons
• Sale items marked as "Final Sale" with discounts of 50% or more cannot be returned
• Personalized items cannot be returned

We offer free returns to the following countries;

United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.

If your country is not listed here you may be responsible for the cost of your return.

Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!

If you've sent back your return but you're still waiting on your refund, we know it sucks, but this can be due to a few different reasons...

Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.

In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.

Once processed, your refund can take 5 days to appear in your account, once released by your bank.

The courier your order is shipped with will be selected by our warehouse based on the best option available.

STANDARD DELIVERY - FREE

• Estimated delivery 4-7 working days. *Once your order has shipped.

Orders outside of Mainland US:

Please allow 14 days for your order to be delivered from when the order is shipped as transit times are longer to destinations outside of the mainland US.

Please be aware all orders outside the 48 contiguous United States are sent using UPS SurePost and are delivered with USPS for Final Mile delivery. Due to this, your tracking may stop updating along the way, but rest assured your order is still on the way! If your tracking doesn't update in 14 days, please contact our customer support team for assistance.

PO Boxes, APO Boxes and Military addresses:

Due to military handling time, APO, FPO and DPO deliveries to some destinations could take up to 60 days or more. PO box deliveries typically take up to 10 working days but may take slightly longer. If you have any questions our Customer Support team are always on hand to help.

Things you need to know...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
• All delivery timeframes start from the day after you place the order unless specified.
• Gift Card purchases don't count towards qualifying for a free shipping threshold.
• Unfortunately, we're unable to deliver to Military Addresses in EU countries.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

1. Head to  > Order Tracking
2. Click Track  to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address etc.

If you've realised that you've entered an incorrect or incomplete address, head to our customer support to request an address change.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

Answer

You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Bold Balance Activewear account or in your order confirmation email.

Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.

Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;

• Adding or removing items to your order
• Changing an item, size or colour
• Amend delivery address
• Changing the shipping method or courier
• Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the 'cancel order' button in your account section or in your order confirmation email.

Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

You don't need to pay customs fees when shopping on our USA, UK, Australia, Canada, Norway, Switzerland, France, Germany, Netherland & EU store.

For all other stores, you may face customs charges issued by your local customs authority. Please see below for further information.

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to our warehouse before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.

Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. Bold Balance Active is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.